Delivery & Shipping
Our order process
Your online order will be processed on our next opening day. We are open Tuesday to Saturday.
Your order will be wrapped in tissue paper, ribboned and sent in a plain, unbrandeed black e-commerce box. Nobody will know where it is coming from. You can expect privacy when ordering your luxury beauty goods.
Orders within Australia
Australian orders are sent using Sendle. Sendle is a third party who allocate the order to whichever courier company is available soonest.
This means your order may come from Couriers Please, Fastway or others.
Your tracking advice will always come from Sendle.
Please check the tracking information from them before emailing us to enquire.
If you do email us, we will get back to you by close of business which for us, is 8.15pm Tuesday to Saturday. We are at your service if you lose an order, and will always do our best to help you track it.
You can expect your order to take anywhere from a few days to a few weeks depending if you are in a metro or rural area. Please note that once an order leaves us, we are not in control of the entire supply chain and cannot guarantee any particular shipping time. This is important as we previously guaranteed delivery times and can no longer do this.
Orders inside Southbank
Locals may click & collect. We offer delivery to your concierge desk if you have one, often same day depending on how busy the spa is. Please call or email us to ask if we can. This is ideal if you run out of critical aftercare or want to send someone a luxurious gift or hamper.
Orders outside of Australia
If you order to an address outside of Australia we will send using Australia Post.Shipping costs will be calculated based on location.
These orders are best placed by email to us, as we may need specific local advice on addressing it successfully. You are also welcome to book a Virtual Skin Consultation so we can recommend products that suit your skin goals perfectly.