Etiquette for a smooth appointment
A few guidelines to ensure your time with us is smooth, enjoyable and runs to time, with respect for your working schedule. We aim to have you on the bed relaxing for as much of your allotted time as possible, intensively rejuvenated and having as much value for treatment time as possible, then back out the door looking fresh with plenty of time to get to your next important moment in life.
We regret we cannot cater for children in the spa & ask that you make other arrangements for their care during your appointment. Our team are unable to care for children during your appointment, as they have allocated tasks to do at all times.
If you need to bring older children with you, please check when you book to make sure the waiting lounge is free for them to relax in, as it is sometimes booked with makeup services & we want them to feel relaxed while you are treated.
Come ten minutes early to relax with herbal tea & complete your guest intake form.
To ensure the next guest isn't inconvenienced, late arrivals will have their treatment reduced so it ends on time. The treatment fee remains unchanged.
If you arrive so late that your therapist can't perform the treatment to a high standard, you'll be asked to reschedule and pay another Reservation Fee.
If you think you might arrive late, call ahead so we can work appointment book magic where possible, but please be aware we are a popular salon and we cannot routinely start treatments late.
Repeat late arrivals will be asked to pay for an extra 10 minutes at the time of booking to avoid stress to our therapists.
For spray tans wear loose dark clothing, that doesn't rub & ideally lets you go home without a bra on. Slip on shoes are a must after a tan.
For massage bring something warm & snuggly to wear home to keep those newly-melted muscles warm & cosy.
For everything else, come as you are and look forward to feeling beautiful by the time you get dressed again!
When you prepay a series of treatments, they're to be performed in a certain time frame, specific to each series and stated at the time of sale.
This ensures you get the results promised (and we get the kudos for making you look amazing!)
If you need to cancel a treatment that was part of a prepaid series, the same rules apply as any other treatment: 48 hours notice, or you lose your deposit. In this case there is no 'deposit' paid per treatment, so that one of your series is forfeited. You could still send someone in your place to use your series if you prefer.
Series carry a heavy discount, so they're not refundable and not able to be swapped out for other treatments. If you want to have something different on the day, that's usually fine, but you'll need to pay for it separately.
Series can't be shared between people, but if you can't come, you can avoid forfeiting the deposit by sending someone else in your place to have something different done.
A 50% deposit secures your reservation here.
This goes towards your treatment on the day & is refundable with 48 hours notice of any changes or cancellations.
Less notice will forfeit the deposit, or you can send someone in your place.
Courtesy Reminder SMS
We will send you a reminder SMS 1-2 days prior to your reservation. Please reply 'yes' to ensure your time is held. If you don't reply, we might think you're not coming & release the time to our waiting list.
Repeat late cancellation
If you cancel with less than 48 hours notice, more than twice in a year, we will need full prepayment to make another reservation.
Cancelling part of an appointment on the day
Is considered late cancellation & the deposit for the cancelled treatments is forfeited, unless you choose to have something else done in that time.
If you received a voucher for a treatment but you'd rather have something else, that's okay! Just ask us when you book in. You can exchange for the same dollar value, unless the voucher says otherwise.
Vouchers expire after 12 months, unless otherwise stated on the voucher eg. some promotional vouchers have a shorter expiry if they were free with a purchase.
Unless otherwise stated on the voucher, Gift vouchers are valid towards menu treatments only eg. they can't be used to buy promotions or products in our retail boutique.
Devices in the spa
Our team does their best work with your full attention. They are forbidden to treat you if your phone is in your hand.
Please power-down on arrival & leave your phone in your bag.
If you'd like to take a selfie, just ask your therapist & she will tell you when it's okay.
We recommend The Australian Ballet Centre Carpark on Kavanagh St. Metered parking is available at the front of the spa on City Rd between 9.30am - 3.00pm daily. Other parking options include Eureka Tower Carpark across the road from us.